Reporting and insights
Know what's working, not just how many stars.
Plain answers from your reviews and private feedback: who's earning them, what customers keep mentioning, how you compare locally and what to do next.
This month at a glance
New Google reviews
+18
Since joining: +64
Average rating
4.8 ★
Up from 4.6
Reply rate
96%
Avg. 3 hours
Local ranking
2nd
Up one place
Top team
Customers mention
No set-up
Reporting starts the moment requests go out.
Honest numbers
Measured from your Google starting point, never guessed.
Owner only
Your team never sees each other's results.
Team results
See who's earning the stars.
Every team member gets their own tracked review link and, if you like, a personal QR card for their station. Ratings are credited to the right person, so you know who to thank and who needs a hand.
- Rankings appear only after five ratings, so one odd day can't skew them
- A Google review counts for someone only when it names exactly one person
- On by default for barbers, salons, beauty and clinics
Team this month
Themes
Hear what customers keep saying.
Reviews and private feedback are sorted into topics like friendliness, waiting time, value and cleanliness. When the same complaint comes up again and again, it's flagged, so you can fix it before it reaches Google.
- Praise and complaints shown side by side
- Trends dated by when customers actually said it
- Private feedback included, not just public reviews
What customers mention
Results
Growth you can actually trust.
We record your Google review count the day you connect and show exactly what you've gained since. Review pace is compared with completed bookings, with cancellations left out. How we measure.
Since you joined
Starting point
112
Google reviews
Today
176
+64 since joining
Reviews per 100 visits
9.4
Was 3.1
Reply rate
96%
Avg. 3 hours
Competitors
Know where you stand locally.
On Growth and Pro, track up to 5 nearby rivals. We check their rating and review count every week and tell you the moment one moves ahead.
You vs nearby rivals
- 1Your business4.8 ★ · 176
- 2Rival A4.6 ★ · 140
- 3Rival B4.7 ★ · 98
- 4Rival C4.3 ★ · 61
Alerts
Hear about problems the same day.
We email you when something needs attention, and you choose which alerts you get.
- A 1 or 2 star rating
- A quiet spell with no new reviews
- A drop in review pace
- A rival overtaking you
New 2★ rating
Left after a Saturday visit. Reply suggested.
Quiet for 14 days
No new Google reviews. Requests are still sending.
Rival A moved ahead
They now have more reviews than you.
Monthly report
One clear email a month.
At the start of each month the owner gets a single report: ratings, ranking movement, best-rated staff, recurring themes and three things to do next. Several branches arrive in one email.
Your October report
- New Google reviews+18
- Average rating4.8 ★
- Best-ratedAoife
- RankingUp one place
Next month
Look at Saturday waiting times. Reply to two older reviews.
Questions.
See what's working from day one.
7 days free. No contract. Live after one 15-minute call.